1. **What types of events do you cater to?**
- We cater to a wide range of events, including weddings, birthdays, corporate gatherings, and more.
2. **How far in advance should I book rentals for my event?**
- To ensure availability and secure your preferred items, we recommend booking as early as possible. Typically, reserving 3-4 weeks in advance is a good timeframe to guarantee a smooth and stress-free planning process for your event.
3. **Are delivery and setup included in the rental cost?**
- Delivery and setup services are available for your convenience, and they are offered at an additional cost. Feel free to inquire about specific charges tailored to your event.
4. **What is your cancellation policy?**
- Our cancellation policy requests a minimum of 2 weeks' notice. This timeframe allows us to manage reservations effectively and provide flexibility for any changes to your event plans. Please review our detailed cancellation policy for specific terms and conditions.
5. **Can I make changes to my order after it's been placed?**
- We kindly request a minimum of 4 weeks' notice for changes to your order. While we'll do our best to accommodate last-minute requests, it's subject to availability. Please contact us promptly to discuss any modifications to ensure a seamless experience for your event.
6. **Do you offer package deals for multiple items?**
- Absolutely! We have package deals to suit different needs. Check our website or contact us for details.
7. **Is there a minimum order requirement?**
- Yes, we have a minimum order requirement of $100 for delivery. However, there is no minimum for orders scheduled for pickup within the designated timeframe. This allows flexibility for various event needs.
8. **What happens if a rented item gets damaged during my event?**
- We understand accidents happen. We offer a damage waiver at 10% of the order cost prior to your event, covering accidental damage. It's important to note that the waiver does not cover damage due to neglected care or intentional misuse. For further details, feel free to inquire about our damage waiver policy.
9. **Are there any hidden fees or additional charges?**
- We believe in transparency. While there are no hidden fees, services such as delivery, exact delivery and pickup times, setup, breakdown, and damage waivers may have additional costs. We strive to provide clarity in all aspects of our service to ensure a straightforward rental experience for your event.
10. **Do you provide assistance with event planning and layout?**
- Yes, our team is ready to assist you with planning and layout recommendations to make your event a success.